Privacy policy

Written by:
BorderPass Corp.
Last updated:
July 2023

BorderPass itself is not a law firm and the software platform does not provide any legal services, but requests are reviewed by lawyers before being submitted.

Borderpass software is not a law firm but a tool to guide you through the visa application process prior to review by a Canadian immigration lawyer. The Borderpass software does not provide legal services, advice, consultation or recommendation to any person or entity that creates a BorderPass account as a customer ("Users"). BorderPass only provides a brokerage relationship between immigration attorneys and users. BorderPass does not establish an attorney-client relationship with a User through its Q&A platform and is not involved in any communication between attorneys and Users, or any agreement between attorneys and Users. Attorneys are not employees or agents of BorderPass but are independent service providers using BorderPass as a tool to help provide their services to Users.

Privacy policy

The summaries of the provisions under "Simplified" are provided as a courtesy to help you understand this Privacy Notice, but they are not legally binding and do not modify this Privacy Notice in any way.BorderPass Corp. ("BorderPass") provides this Privacy Notice. Notice to inform you of our practices regarding the collection, use and disclosure of your information. By using the websites located at (including all subdomains) (the "Sites"), any portals, applications, interactive features or services provided by BorderPass (collectively the "Services ”), you accept the practical information described in this privacy notice. If you do not agree to the terms of this Privacy Notice, you may not access or use the Sites or Services. This Privacy Notice is incorporated into all other Terms that display a link to this Privacy Notice and incorporate it by reference. If you purchase services that include an independent legal review, your relationship with the independent attorney will be governed by the service agreement between you and the attorney.


If you use the BorderPass websites or services, you agree to these terms. If you do not agree to the Terms, you may not use the Websites or Services.



We are not a law firm and the information you provide to us is not protected by solicitor-client privilege.

1. Information We Collect

1.1. Personal information

When you use the Sites or Services, we collect certain information about you that can be used to contact or identify you, including, but not limited to, your name, gender, date of birth, phone number, telephone, your postal address and your e-mail address ("Identity Information"). If you place an order for Services and/or pay a fee, we will collect additional payment and billing information from you, including, but not limited to, your credit/debit card information or your bank account ("Billing Information"). You may also be required to provide information or documents necessary for the preparation or filing of your applications to be submitted to government agencies, and if you file an application, we may receive information relating to your visa application ("Information on Requirement"). Together, your Identity Information, Billing Information, Application Information, and Usage Data (defined below) are referred to as "Personal Information".


When you use the BorderPass website or services, we collect certain information about you, including personal and billing information, and if you purchase our services, we may receive information regarding your visa.

1.2. Data usage

We also automatically collect certain information about your access to and use of the Sites and Services. This information includes your computer or device hardware and software, your IP address, browser type, referring website URLs, domain names, access times, log files, pages sites you visit and the links you click (“Data usage”).


We automatically collect certain information when you access and browse our websites, such as your browser type and the pages you visit.

1.3. Cookies

Like many websites, we may use devices to recognize you when you visit the Sites, track your interactions with the Sites, and personalize your experience. These include devices such as cookies, web beacons, pixels and similar devices. Cookies are small data files that we transfer to your computer's hard drive. We use cookies that remain on your computer after you leave the site so that we can recognize you when you return and provide a more personalized and useful experience. We also use session cookies to enable certain functionality of the Sites, to better understand how you interact with the Sites, and to monitor BorderPass users' use of the Sites and the routing of web traffic through the Sites. Session cookies are deleted from your computer when you log out of the Sites and close your browser. You retain control over some of the information we collect through the use of cookies, and you can set your preferences regarding the use of cookies through your browser settings. If you choose not to accept cookies, you may not be able to access certain parts of the Sites or all features of the Services.


We use small data files placed on your computer called "cookies" and similar software, so that we can recognize you when you return to our websites and personalize and improve your user experience. You can manage the use of cookies through your browser settings.

1.4. EU Legal Grounds

If you are located in the European Economic Area or Switzerland (collectively the "EU"), we rely on the following legal grounds under the General Data Protection Regulation ("GDPR") to process (collect, store and use) your personal data contained in the Personal Information and Usage Data: (a) it is necessary for the performance of a contract with you; (b) our legitimate interests; and (c) your consent. If you are a customer, the legal basis for processing your personal data is necessary for the performance of our contract to provide the Services to you; our legitimate interest in understanding, improving and promoting our services; and your consent. If you visit or use our websites, the legal basis for processing your personal data is our legitimate interest in understanding how users interact with our websites to improve our websites and services, and your consent.E


We only collect and use your personal data if we have a legal basis to do so.

1.5 Information provided by Institution

Requirements for admission and active enrolment into a DLI in Canada will include those of the Governments of Ontario and Canada and ensure that you abide by Canadian immigration rules, regulations, and laws, and the conditions on my study or work permit and Temporary Resident Visa (TRV) & Electronic Travel Authorization (eTA). In order to ensure you are abiding the requirements for admission, your institution may disclose your contact information and relevant documentation such as your valid Letter of Acceptance with BorderPass.


We may receive certain information from Institutions to help ensure you are meeting the requirements for admission and enrolment.

2. Use of Information We Collect

2.1. Account creation

We use the information you submit to us at the time of account registration, such as your name and email address, and any updated information you subsequently submit, such as a new email address, to create and manage your account.

2.2. Operation and improvement of our business

We use your information, including Personal Information and Applicant Information, primarily to operate our business and provide the Services to you, including to complete immigration forms and letters. We use this information to personalize the Services we provide to you. We may share your information with BorderPass partners and affiliates to provide you with the Services you have requested. We may also use your information to verify your identity, for fraud prevention, to enforce applicable terms of use, and to protect the integrity of the site and to assess your creditworthiness. We may also use your information to develop new features or Services and to improve the quality of our Services.

2.3. Customer service and technical support

We may use your information, including Personal Information and Application Information, to respond to your questions regarding the use of our Services or to provide technical support and to assess your creditworthiness.

2.4. Communications with you

We may contact you using the contact information you provide in order to respond to inquiries you send to us, to communicate with you regarding our Services and the services of our partners, and to market our Services, or those of our partners, to you. If you are in the EU, we will only use your contact details to communicate with you regarding our partners' services with your prior consent. We may send you emails advertising or promoting our Services or those of our partners. If you do not wish to receive such emails, you may choose to unsubscribe by using the unsubscribe link in each email, or by sending an unsubscribe request to We may also use information about you, including personal information. Information and Application Information, to improve the effectiveness of our marketing and advertising efforts.

2.5. Internal and External research, analysis, and partnership

We may use information about you, including Personal Information and Application Information, and other users, in aggregate form, for internal or external research and analysis and partnership purposes. For example, we may use certain types of your information to understand which features of our Services are used most frequently or to conduct research with outside research entities to improve Services and better understand outcomes and to impact policies including those within government and educational institutions. Additionally, we may also utilize this information to assist our partner academic institutions in identifying which prospective students or current students have registered for the BorderPass platform, with the specific purpose of aiding the institution in comprehending and reconciling usage for billing purposes.

2.6. Application Status

Your BorderPass attorney may from time to time share the status of your application with us, so that we can provide you with relevant background information about the steps in the application process. Specifically, you agree that we may share your information and data with BorderPass Lawyers and vice versa to help provide and maintain services to you.


The information we collect is used to create your account, provide and improve our services, provide technical and immigration support, communicate with you, and for analytical purposes. We may also use this information for things such as fraud prevention and enforcement of our applicable terms of use.

3. Information Sharing and Disclosure

3.1. Your Privacy Rights

BorderPass does not share your Personal Information with third parties for their marketing purposes without your consent. BorderPass does not sell, rent, or lease its customer lists to third parties.

3.2. Upon Consent

We may share your information, including Personal Information, with third parties if you provide us with authorization to do so. For example, if you include Personal Information in a review or testimonial of our Services for posting to social media platforms, such information will be publicly disclosed upon posting.

3.3. Service Providers

We may share your Personal Information and Application Information with third-party service providers, but only to the extent necessary for them to assist us in providing our Services or Services that you request. For example, if you purchase Services, we will share your Billing Information with third-party payment processors to the extent necessary to process your payment. We use written contracts to require all third-party service providers to protect the security of your Personal Information, to keep your Personal Information confidential, and to use such information for no other purposes. If you request assistance with opening a bank account, we will share information necessary to facilitate that Service.

3.4. Responses to Legal Process, Subpoenas or Court Orders

We will not voluntarily disclose your Personal Information. However, we may disclose your Personal Information as required by law, such as in response to a court order, subpoena, or similar legal process legally requiring us to produce the information. If legally permitted and feasible, we will give you notice of our receipt of a demand for your Personal Information and provide you a reasonable time in which to seek to quash such demand in court, or otherwise obtain a withdrawal or modification of the demand, before complying with the demand.

3.5. Business Transfers

Your Personal Information may be included in the event that some or all of our assets are sold, assigned or transferred in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. As a general matter, however, an acquiring party cannot retroactively change the Privacy Notice that was in place when BorderPass collected your Personal Information.

3.6. Academic Research

We may share non-personally identifiable and non-privileged information about you and other users, in aggregate form, to third-party academic researchers. We require all third-party researchers to use such anonymized information for no purposes other than academic research. For example, we may use certain types of non-personally identifiable and non-privileged information to help researchers study factors that reduce barriers facing applicants navigating the immigration system. If you are in the EU, we will only share your non-privileged information with such academic researchers with your consent.

3.7 Third Party Cookies

We use Google AdWords Conversion tracker and other Google services (collectively “Google Cookies”) that place cookies on a browser. These cookies help us increase our Sites effectiveness for our visitors. These cookies are set and read by Google. To learn more about Google Cookies and how to opt out, please visit

We also use AdWords remarketing to market our Sites across the web. It places cookies on a browser that are then read by Google or other third parties, such as advertising networks, which may then serve you an ad on a third party website. You may opt out of this type of ad serving using the link to Google. You can also visit the Network Advertising Initiative opt-out page at

3.8 Other Apps We Use

We use Amazon Web Services (“AWS”), other AWS services (AWS Privacy (, LiveChat (Privacy Policy (, Slack (Privacy Policy | Legal | Slack), Vercel (Privacy Policy – Vercel), Calendly (Privacy Policy - Calendly), Webflow (Global Privacy Policy | Webflow), Sentry (Privacy Policy 2.2.1 (November 10, 2020) | Sentry), and Segment (Segment | Privacy Policy). All of these services help us provide our Services to you. Please review their privacy policies provided above, as we use these apps in accordance with their policies.


We may share your information with third parties if you authorize us to do so, and with third parties like payment processors or business acquirers that are required to maintain the security and confidentiality of your information. We may share your information in anonymized form with academic researchers and institutions. We will not share your information with any other third parties, except when we are responding to court orders or legal process. If we receive such a demand from the government to disclose your personal information, we will give you notice and the opportunity to challenge the demand before complying, unless legally prohibited from doing so. We use third party cookies for advertising across the web and you can opt out at any time using the links provided or your browser settings.

4. EU Data Transfer and Individual Rights

4.1. Data Transfer Notice

We are located in Canada and transfer your personal data for processing in Canada. We make the transfer to Canada in the absence of an adequacy decision because it is necessary for the performance of a contract with you, or with your explicit consent. We may transfer your personal data to a processor located outside of the EU to assist us in providing our Services. We enter standard contractual clauses with the processor for such transfers.

4.2. Individual Rights

If you are located in the EU, you may use your account to access, correct, or change Personal Information that you have provided to us. You may also email us at to request access to, transfer of, and rectification or erasure of your Personal Information or restriction of processing; and to object to processing. In the email, specify the nature of your request and the information that is the subject of your request. We will respond to your request within 30 days.

If we are processing your personal data based upon the lawful ground of your consent, you have the right to withdraw your consent for such processing at any time without affecting the lawfulness of the processing based on consent before it is withdrawn. To withdraw consent, email us at


By using our website and Services, your personal data is transferred to and processed in Canada. If you live in the EU, email us at to make a request regarding your personal data or to withdraw consent.

5. Security

We have put in place physical, electronic and managerial procedures to protect the security of the information we collect, both during transmission and once received. However, no method of transmission over the internet or method of storage is 100% secure. We cannot guarantee that our security measures will prevent our computer systems from being accessed illegally, nor can we guarantee that the information on our computer systems will not be viewed or stolen. ACCORDINGLY, BORDERPASS DISCLAIMS ALL LIABILITY FOR THE THEFT, INTERCEPTION, LOSS, OR UNAUTHORIZED ACCESS TO DAMAGE TO YOUR INFORMATION. YOU ACKNOWLEDGE THAT USE OF THE SITES AND SERVICES IS AT YOUR OWN RISK.


The security of your information is very important to us, and we have taken numerous deliberate steps to safeguard your information. However, information transmitted or accessible via the internet can never be 100% secure, and therefore we cannot provide any guarantees regarding information security.

6. Google Analytics and Amplitude

We use Google Analytics and Amplitude to collect information about use of the Sites. Google Analytics collects information such as how often users visit the Site, what pages they visit when they do so, and what other websites they used prior to coming to the Site. Amplitude collects information on how the Sites are being used, user behaviour and what data is being inputted into the Sites. We use the information we get from Google Analytics and Amplitude to improve the Sites and Services.

Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other Personal Information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google.

Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to the Sites by disabling cookies on your browser.Amplitude’s ability to use and share information collected about your visits to this site is restricted by the Terms of Service | Amplitude and the Privacy Policy | Amplitude. You can prevent Google Analytics from recognizing you on return visits to the Sites by disabling cookies on your browser.


We use Google Analytics and Amplitude to help us improve and analyze use of our websites and services. You can view Google’s policies relevant to Google Analytics and Amplitude’s policies through the provided links.

7. Changes to Privacy Notice

BorderPass may make changes to this Privacy Notice at any time. If we make any material changes we will notify you via email (sent to the e-mail address specified in your account) or by posting the revised Privacy Notice on the Sites prior to any changes becoming effective. You should review our Privacy Notice each time you access the Sites or use the Services. Your continued use of the Sites or Services following the posting of any changes or notice to you of the changes constitutes your agreement to such changes.


We may make changes to these terms. If we do, we’ll provide notice.

8. Retention of Personal Information

At a minimum, we will retain your Personal Information for as long as it may be needed to provide you Service and as needed to comply with our legal obligations and payment obligations. Unless you request deletion of your Personal Information and Application Information sooner, we may hold any of your Personal Information and Application Information which may be used to provide future Services for up to ten years. Upon request, BorderPass will inform you about whether we hold any of your Personal Information. You may terminate your account and request deletion of your Personal Information by contacting us at In some situations, we may be legally required to retain your Personal Information or for other reasons will not be able to comply with a request to delete data. Specifically, we are required to retain your Personal Information for certain periods of time to meet our legal obligations under provincial law societies.


We’ll retain your information as long as it’s necessary to serve you or comply with legal obligations, and may hold it for up to ten years. You may request that we delete your information at any time.

9. Questions

If you have any questions regarding this Privacy Notice, please contact us at